Frequently Asked Questions
What Our Guests Want To Know
Are you prepared for your adventure? Here are a few simple things you need to know before enjoying the thrills of LA JOLLA ZIP ZOOM.
Highly recommended to wear pants or leggings. Wear comfortable clothes and closed-toed shoes such as tennis shoes. You will be wearing a helmet. If you have long hair, it is a good idea to wear it up or tie it back.
You do not need to bring anything for your zipline experience. We provide all equipment, training, and transportation to the launch site.
Rainy days can be just as fun! With our industry leading technology we can run zipline tours rain or shine. However, in the event of severe weather or conditions that compromise safety, we may choose to cancel your tour. Advance notice of cancellations may not always be possible. Cancelled tours are offered a rain check or a full refund. Should a cancellation occur during your tour, a full or partial refund may be given.
-All reservations are charged in full at the time of booking.
-Reservations canceled more than 72 hours in advance of the tour time will be issued a full refund less 25%.
-Reservations made within 48 hours of tour date are not eligible for a refund if cancelled.
-Reservations canceled less than 72 hours in advance of the tour time are not eligible for a refund.
-Rescheduling is permitted only with notice 72 or more hours in advance of the tour time.
-In the event of severe weather or conditions that compromise safety, we may choose to cancel your tour. Advance notice of cancellations may not always be possible. Cancelled tours are offered a rain check or a full refund. Should a cancellation occur during your tour a full or partial refund may be given.
Children can zipline if they weigh 65 pounds or more and are at least 48 inches tall. Children must be accompanied by an adult at all times. A parent or guardian must sign a waiver for their child to participate.
Our goal is to look out for your safety. You will not be allowed to zipline if you:
-are under the influence of alcohol, illegal drugs, or prescription medications that may impair your abilities.
-have a known health condition that requires immediate medical attention in the event of an emergency.
Yes, all riders must read and sign a release waiver before being allowed on the zipline.
Yes! If you would like to rent a GoPro to capture your experience, we have rentals available at our shop.
La Jolla Zip Zoom (“us”, “we”, or “our”) operates http://www.lajollazipzoom.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
-Information Collection And Use-
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Restrictions & Hours
La Jolla Zip Zoom rules and restrictions are for your safety and the safety of our Adventure Guides.
48 inches minimum
Office Hours: 8 a.m. – 4:30 p.m.
Duration: 1.5 – 2 hrs
Don’t see your question? Reach out to us directly.
Your Safety is Our Top Priority
Guests are supplied with a helmet, harness, and trolley that are inspected before each tour.
Adventure guides accompany guests throughout the entire zipline tour.
Children must be accompanied by an adult at all times.
Each group is given a full safety orientation by our highly trained adventure guides. Each orientation will cover zipline technique and equipment. A zoom down our training line completes the orientation.
Riders must wear closed-toed shoes.